Terms and Conditions: Cancellations and Refunds
Our Cancellations and Refunds Policy
Please refer to the 'contract' document sent to you, the client, before the commencement of sessions. Any violation of the terms of that contract will automatically nullify the right to a refund under all circumstances. It is very important to note that we cannot automatically guarantee success, since you, the client, will need to do some work too. Jason Demant gives you tools and works very hard to help you see things differently and gain resources. However whatever changes you wish to see must be done, and can only be done, by you. You are responsible for your decisions, choices and mindset. However, if you book a package of sessions, Jason Demant tries to arrange your programme so that success will hopefully result. However results are never guaranteed and results vary from person to person.
No refunds are given for Jason Demant's two session quit smoking programme. A refund will be given only when a booking has been paid for but no sessions attended. If you have booked a Smoking Cessation Programme and attended one session, there is no refund for the second session. You will have that session as a ‘credit’ which you can use for a future session, or gift to a friend to use in your place.
Jason Demant does guarantee weight loss after completing his Eight Session Weight Loss Programme. This is so because, together, Jason Demant and you, the client, will set goals. Attendance at some sessions will be dependent on reaching those agreed goals. This means that clients only complete the programme if those agreed goals are actually reached.
Refunds only apply to packages of six or more sessions
Jason Dement cannot promise results. However for some packages, if you, the client, fullfil the terms agreed in your 'contract', which was sent to you before package sessions commence, you will benefit greatly. Therefore Jason Demant offers a refund guarantee. You will see this on some programmes outlined on this website. In those cases, a client must attend, on time, all package sessions. Sessions must be paid for in total before the commencement of the agreed package of sessions. Furthermore a refund can only be requested when the client has proof of having carried out all assignments set by Jason Demant and to a standard considered appropriate by Jason Demant. A refund can be requested only for blocks of sessions explicitly purchased as a 'package' of six or more sessions. There are no refunds for a quantity of sessions purchased that number fewer than six. A refund can only be requested following the attendance of the final session of that package. For example, if a package of six sessions are purchased. Only after the completion of all six sessions can a refund be requested by the client. A refund can only be requested before 30 days have elapsed since the attendance of the first session of that package. Refunds are at the sole discretion of Jason Demant. If Jason Demant can list any benefits, he considers valuable, received by the client from any session, no refund will be granted. Any request for a refund must made in writing and needs to be sent to : Jason Demant, c/o 18b North End Road, London NW11 7PH
Cancellation of booked sessions
You can cancel a session you have booked. However please note that there is a 24 hour cancellation policy. This means that you will be charged for a session should you cancel less than 24 hours before the start time of the session, unless it is an emergency or you are too unwell to attend. In those latter circumstances I ask you to pay £17 to cover the cost to me of room hire.
If you have booked a Smoking Cessation Programme and attended one session, there is no refund for the second session. You will have that session as a ‘credit’ which you can use for a future session, or gift to a friend to use in your place.
If you have paid for a package of sessions and not attended all those sessions, cancelling will mean you are no longer entitled to the discount rate. For example, if you book four sessions at a rate of £285. If after two sessions you wish to cancel, you will be charged the regular session fee for sessions, which is £80. Your refund will be £285 minus £160 for two regular priced sessions.
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